Please note that all sales are final. We cannot issue refunds, exchanges etc. except with items damaged through shipping. We recommend that you double check your measurements at home against those of the items purchased to ensure correct sizing.
Know that many of our items are one of a kind and hand painted. Often the item itself is vintage in which case slight imperfections are to be expected and, in our mind, are part of the beauty and allure of the piece. If you are ever unsure about a piece prior to purchase reach out to us and we will do our best to provide you with answers to your questions or concerns.
Please contact us at firstname.lastname@example.org
We currently offer shipping only within Canada.
If you are local and prefer to pick up your purchases directly from us then simply indicate that through your shipping choice and we will contact you once your order has been filled and make arrangements for an appropriate day/time for pickup!
Our Home Decor items shp to you via Canada Post, the cost of which is based upon weight. Should Canada Post not be operational or able to provide shipping at the time of order we will use UPS instead.
Our Furniture items will require that we obtain a shipping quote for you unless you are choosing to pick up directly from us (which, of course, incurs no cost!) There are two main choices for delivery/shipping.
Delivery. If you are local then we can provide a quote from a local delivery company which is typically significantly less than that of a shipping firm. Their rates are based on distance travelled and not necessarily the size of the piece. That said though, they will expect help on your end in off-loading the piece. Should you not have help available then let us know and we'll get them to include an additional 'man' in their quote!
Shipping. Usually if delivery is in excess of 1 hour from our location we will need to obtain a quote for you via a shipping firm. Know that for larger pieces of furniture this will typically be upwards of $200-500, dependent upon size, weight and distance. Additionally, delivery times will be dependent upon their truck loads but we will work on your behalf to keep them as short as possible. We know you'll be excited to get your piece(s) as quickly as possible!
Every attempt is made to package your item for safe shipping. Occasionally something may occur between our shop and your home that results in damage. If this does happen then you need to contact us within three days of the receipt of your item(s) with pictures clearly showing the damages incurred, along with pictures of the packaging itself. We will need this to demonstrate to the carrier that the damages occurred in transit. Know that they may require a return of all packaging along with the item so please ensure you hang onto everything!
We will then be in touch with you as to how best to rectify the situation. Not all of our products can be replaced (ie: one of a kind items), in which a refund or store credit may be issued.
For any questions or concerns related to damages please contact us at email@example.com
Our shop is located at 3327 Mainway Drive, Unit C, Burlington, ON. We don't offer set hours, though we are there A LOT, but we do post the upcoming week's hours on our facebook page so check in there (https://www.facebook.com/QueenBeeCreations1) or reach out to us at QueenBeeCreations@primus.ca If th posted hours don't work for you let us know and we likely can make a day/time suit you!